Checklists - Back To Travel

DUTY OF CARE

Define your risk tolerance

Deploy a pre/during/post-trip communication solution for travelers

Bookmark the COVID-19 Information Hub on your device(s)

Update/develop traveler safety guidelines

Train travelers on new safety protocol

Implement trip authorization process

Partner with a best-in-class risk management company

Leverage traveler tracking and response technology

TRAVELER COMMUNICATION

Customize apps with safety features, updated policy content, refreshed messaging

Survey travelers to find out what they need to feel confident

Develop FAQs to answer common travel questions

Map your traveler journey, identifying every potential touchpoint and opportunity to communicate

Build editable communication templates for easy distribution across channels

Update your policy to reflect traveler sentiment

Provide link to COVID-19 Information Hub for real-time access to critical business travel information

Plan a social post schedule and manage interactions on social communities

Use mobile messaging to reach travelers on the road

Make the travel site prominent on the global corporate intranet site

Promote adoption of the online booking tool and supporting apps

SPEND MANAGEMENT

Request air refunds

Explore the major train suppliers country by country as schedules, protocols and other details vary.

Analyze your data based on 2019 volumes and adjust for a reduction (recommended 40%)

Prepare for supplier negotiations and timeline (upon travel return)

Measure your current environmental footprint with suppliers

Assess level of financial risk with suppliers

Understand what your supply is doing to address health and safety

Refresh travel intranet content and navigation

Use social communities to share information

Communicate supplier changes – including health and safety critera – to travelers

TRAVEL POLICY

Determine definition of business essential trips

Address reduction in travel (single-day trips, internal travel, last-minute trips)

Educate when to work from home and virtual tool promotion

Limit high-risk destination travel

Provide destination-specific information about frequently traveled destinations that may have more health/safety advisories/restrictions

Introduce traveler track & trace system

Update pre-trip approval process

Provide health kits (e.g., gloves, mouth mask, hand sanitizer)

Make available risk ratings in destinations

Inform about operation of flights and hotels, availability, direct flights vs. connections

Provide country-specific visa restrictions

Assess repatriation possibilities and potential quarantines

Advise travelers to carry medical insurance card at all times

Inform travelers on what to do if they get sick on the road

Advise travelers how to handle: transfer to/from the airport, dining locations, lounge access

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