The Power of One

We know that life sciences need more than a fulfillment supplier. You need a partner who speaks your language: who understands your industry, your compliance requirements, your challenges, your peers and your future. Our vast, global experience across the corporate, HCP and patient landscape allows us to bring new energy, strategy and solutions to your travel and meetings program. Like you, we understand how critical the innovative core is to delivering the right, cost-efficient solutions to those in need.

Life Sciences Center of Excellence

With unique drivers including patient-centricity, regulatory and compliance requirements, we recognize that life sciences cannot be managed as ‘typical’ corporate programs. Given our footprint, expertise and client base, we’ve developed a Life Sciences Center of Excellence that turns our insights into optimization.

Our clients benefit from our rich experience and dedicated expertise in this vertical through best practices, benchmarking and resource intelligence. Life sciences organizations need a different kind of support from program design to technology, traveler experience to consultation. That’s why BCD is working across our organization to provide cohesion of strategy, best practices and consultation to our customers.

Our expanded service offerings, including patient travel, break free from traditional models to further enhance travel programs, leverage cost and improve experience. Our regular connectivity, customer surveys, benchmarking and external validation allow us to deliver to you our learnings from managing more than 100 customers across 40+ therapeutic areas.

We service

90%

of the top 20 pharmas

Going beyond traditional travel and meetings management

As a result of more than 20+ years of experience servicing this segment, we intimately understand, and can deliver on, your unique drivers. Our customers expect delivery beyond fulfillment and regard us as strategic, value-creating partners. We appreciate that no two programs are the same which is why our key benefits and features are entirely customizable to your needs and address both your small and larger challenges.

Paige Furr

Global Business Service, Enterprise Travel and Meetings, Pfizer

BCD demonstrates strategic leadership, innovation and collaboration that reaches far beyond the confines of traditional travel and meetings management. We applaud BCD for evolving their Life Sciences Center of Excellence during a pandemic, illustrating that their focus on the voice of the customer has not wavered in uncertain times. The heightened focus on patient-centricity shows leadership and is squarely in line with what’s most important to us."

Paige Furr

Global Business Service, Enterprise Travel and Meetings, Pfizer

BCD demonstrates strategic leadership, innovation and collaboration that reaches far beyond the confines of traditional travel and meetings management. We applaud BCD for evolving their Life Sciences Center of Excellence during a pandemic, illustrating that their focus on the voice of the customer has not wavered in uncertain times. The heightened focus on patient-centricity shows leadership and is squarely in line with what’s most important to us."

Our improved outcomes

HCP/Patient/ Meeting Travel

  • Comprehensive duty of care reporting
  • Custom Transfer of Value (TOV) reporting
  • Global compliance training
  • Successful group travel integration and reporting

Patient Travel & Logistics

  • Clinical trial patient travel & logistics
  • Dedicated patient agent teams
  • Reloadable debit card management
  • Stipend and expense management

Payment

  • Expense reimbursement
  • Global Procure 2 Pay (P2P) expertise
  • Reconciliation
  • Virtual payments

Program Solution Design

  • Benchmarking
  • Consultation
  • Global program governance
  • Holistic program consultation & design
  • Integrated Travel & Meetings
  • Outsource roles
  • Progressive Program Management (PPM)
  • Sustainability practices
  • Traveler & attendee engagement strategies

In-person, virtual and hybrid capabilities

BCD M&E has more than 35 years of experience in planning and operating face-to-face meetings and events, and 15+ years helping customers deliver their messages in the digital world. With virtual and hybrid meetings now an integral part of a meeting and event management program, we’re working with clients to redefine their policies to include digital strategy. We bring the expertise to design, plan and operate all events –– while pivoting between in-person, hybrid and virtual to adapt seamlessly to global and local restrictions.

Product lifecycle experience

From clinical to commercialization, our expertise covers meetings management services for both external and internal meetings. With an understanding of the nuances of each type of meeting we’ve got you covered throughout your product lifecycle. This breadth and depth of expertise gives our clients an unmatched level of comfort and customer service.

In-house creative, media and production services

BCD M&E has a full suite of in-house creative, media and production services with talented experts who work with clients to create customized experiences for the in-person and digital worlds - elevating the attendee and meeting host journey, and achieving the best connection to the messaging of the event. The stronger the connection to the material, the higher ROE the host organization receives. Early engagement always nets strong relationships, with the use of mobile apps increasing HCP, speaker, and attendee engagement, pre-, during and post-event.

External meetings

  • Investigator and monitor meetings
  • Professional education meetings (peer to peer)
  • Speaker/faculty training
  • Advisory boards
  • Congresses (plus ancillary)

Internal meetings

  • Regional/national sales meetings
  • Sales training
  • Executive leadership meetings
  • Product launches
  • Incentives

Our Innovative Core