Traveler communication

Millions of people are being vaccinated daily and testing is being made available both at pre-departure and on-arrival. By the middle of 2021, more than half of the business travelers surveyed by BCD expect to be vaccinated.* Those are signs that we’re entering a new stage of the COVID-19 pandemic. These and other measures help employees to regain trust in travel.

*Source: BCD Travel Research & Intelligence survey of 844 business travelers, February 2021.

Traveler touchpoints

COVID-19 information is complex, fluid and often overwhelming.

As business travel resumes, travelers must have the most recent information readily available to help identify business-critical trips, plan their steps, and feel confident about their health, safety and wellbeing.

You can help by ensuring relevant communications are in place throughout the traveler journey.

Decision

  • Clear definition of essential travel
  • New trip approval processes
  • Destination risk level information
  • Policy communications

Booking

  • Policy guidance
  • Supplier recommendations
  • Health and safety reminders
  • Access to advisors

Preparation

  • Policy expense guidance (test/vaccinations)
  • Health-related destination requirements
  • Supplier requirements
  • Mobile travel tools

Journey

  • Access to real time trip changes
  • In route policy notifications
  • Emergency response tools and resources
  • Traveler feedback prompts

Return

  • Changes to trip itinerary
  • Home destination requirements
  • Office health and safety protocol

Travel tips for safe and seamless journeys

TripSource® helps prepare travelers for journeys

Travelers receive push notifications and messages in their trip timeline, with links to the COVID-19 Info Hub for real-time information on specific airlines, airports and international destinations. TripSource also offers the ability to filter hotels by cleaning protocols.

Coming soon!

Document vault—Upload and organize travel documents (QR-codes, DOCs, PDFs such as PCR test results)

Staying in touch

When asked what type of information they’d like to receive as travel resumes, travelers rated three items as critical.

  • Latest flight/hotel safety information
  • Clear guidelines on travel requirements
  • Regular notifications on changes in travel policy

Leverage digital communication technologies to quickly reach travelers across multiple channels and devices. A digital strategy allows you to provide timely and relevant updates on what matters most.

While a resounding 92% of travelers* prefer email for communications from their travel departments, don’t stop there. Leverage various channels to share information at relevant times in the planning and trip cycle.

Corporate intranet

Travel should take a prominent position on the corporate intranet. Review your travel content and site navigation. Make it easy for employees to find travel information. Reference essential apps and trusted resources to ensure travelers stay up to date when they’re on the road.

*Source: BCD Travel Research & Intelligence online survey of 1,260 business travelers, May 2020.

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Online booking tools

Place impactful, targeted messages throughout the booking process to keep travelers informed. By providing guidance at each step of the process travelers will have confidence they’re making smart travel decisions.

Mobile app

Mobile is one of the fastest and most effective ways to reach travelers. Use it to enable safety notifications, schedule policy messages and provide access to emergency numbers and security guidelines. Encourage the use of apps from safety and security partners such as ISOS and BCD Travel’s TripSource®.

Easily find the information you need to get back on the road

The COVID-19 Info Hub is constantly updated to keep up with the rapid pace of change. Country-level information is updated daily. Airports, airlines, hotel, car and rail are updated every three days. View the date the information was last updated at the top right of each card. Travel with confidence, knowing you have the most up-to-date information.

Webinar

An informed traveler is a confident traveler

When business travelers don’t know what to expect as they set out to travel, anxiety rises. To alleviate travel concerns and support traveler comfort, prepare and communicate to travelers at each stage of their journey.

What you can do

Traveler communication checklist

What BCD Travel is doing

Real-time information on COVID-19 travel restrictions, available at country level and in multiple languages

Offering a platform for policy updates, risk alerts and emergency check in

Driving program engagement

As travelers navigate the new world of business travel, it's vital we communicate regularly so they understand their options and can make the informed decisions.

—Mike Walley

President—Europe and Media & Entertainment, BCD Travel

Spend management

How to review supplier partnerships, use data, and shift travel programs

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